FREQUENTLY ASKED QUESTIONS

Each bag is handmade with care. Due to a high volume of orders, materials may take 1–3 business weeks to arrive, and custom orders require 7–9 business weeks Thank you for your patience! If you need your order by a specific date, please let me know, and I’ll do my best to accommodate your request.

Yes, I offer worldwide shipping! Delivery costs are a flat rate of 29.99€ for all countries.

Europe: Approximately 5–7 working days.

International: Approximately 10–14 working days.

For international orders, customs duties and taxes are the buyer’s responsibility. I declare the wholesale value of the product to help minimize these costs, but any additional charges upon arrival are beyond my control.

I love creating personalized pieces! If you have a custom design in mind or need specific adjustments, please contact me before placing your order to discuss the details.

While I do my best to ensure timely delivery, delays can sometimes happen due to customs or courier issues. If your order is delayed or lost, please contact me, and I’ll assist you in resolving the issue.

Each bag is carefully packaged to ensure it arrives safely and in perfect condition.

My bags are made using high-quality crystal beads and other premium materials, ensuring durability and a luxurious finish.

I accept various payment methods, including major credit cards and PayPal, to ensure a secure and convenient checkout process.

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.

To maintain the quality and longevity of your handmade bag, I recommend gently wiping it with a soft cloth and avoiding exposure to excessive moisture or direct sunlight.

Absolutely! I love creating personalized pieces. Please contact me with your specific requests, and I’ll work with you to create a bag that suits your preferences.